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General FAQ:
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How many
times does your company visit the CA State office?
Our office is located in Sacramento, California in close proximity to
the California Secretary of State. Our runners visit the California Secretary of
State 3 times a day to drop off and pick up documents.
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How long has your company been in business?
We have been a California limited liability company since August 26, 1999.
Feel free to contact the California Secretary of State at
http://www.ss.ca.gov/ for verification of
our existence and registration under their business search. Our legal name is
Sun Corporate Filings, LLC and our attorney support unit DBA is Sun Document
Filings.
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How do I know I can trust your company?
- Our employees follow a strict Code of Ethics. If at any point we make an
error, we will take responsibility and fix it and no cost to you.
- We are associated with the Better Business Bureau (BBB) online
reliability program. We are also a BBB member with our local Sacramento BBB.
Our online BBB Reliability Seal confirms our company is a member of the
local Better Business Bureau and has been reviewed to meet truth in
advertisement guidelines and follow good customer service practices.
- Please feel free to verify our association by visiting their website at
http://www.bbbonline.org at any time
or call the Better Business Bureau at 703-276-0100.
- Feel free to read our testimonials that our customers have left for us
for further information.
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Where are your testimonials?
Please
click here to go directly to our testimonial page.
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How do I know I can trust that your website is secure?
www.sundocumentfilings.com is not a secured site because we do not accept
credit cards online through the website. Our parent website,
www.suncorpfilings.com is secured by QuickSSL and is utilizing 128-bit SSL certificates
thereby offering the highest level of encryption and/or security possible. This
means you can rest assured that communications between your browser and our
site's web servers are private and secure. Please click on our GeoTrust button
for more information and to view our security certificate.
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Do you have a privacy policy?
Yes, we do. We take privacy very seriously and we never sell any of our
customer’s private information to a third party. Please view our entire Privacy
Policy by clicking here.
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Do you have terms and conditions?
Yes, we do. Please
click here to view all of our terms and conditions.
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Are you a law firm or an accountancy firm?
No, we are neither. We are a document preparation and filing agency. We
cannot give you legal or tax advice that is specific to your corporation or LLC.
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Is there ever a time when I should contact an attorney or CPA?
Yes, if you have specific legal or tax question regarding your
existing company
or if you need legal help to decide whether to incorporate or form an LLC.
We recommend that all our non attorney and CPA clients consult with an attorney
and CPA prior to using our services.
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You say you can’t give legal or tax advice, but what type of
questions do you get asked but can’t answer?
We often get asked legal questions that we cannot answer. Some people are
confused why we cannot answer the question; some get angry because they feel we
are not helping them. We simply are not qualified to answer legal questions.
Here is an example of a common question we are asked but cannot answer:
“I am starting a web based business. I live in California and my business
partner lives in New York. The company only does business online. Do we need to
form an LLC? Also, which state should the company be formed in based on the
information I have provided?”
Let’s take the first question, “Do we need to
form an LLC”? That is a pure legal question. In order to answer it, we would
have to make a legal opinion on whether these particular individuals based on
their business criteria need to form an LLC. By making that determination, we
would have to verify all their tax information, determine their long term goals,
make sure they are not better off forming a general partnership or a corporation
and issue a legal opinion. This type of question is very common and we regret we
cannot answer it for you. We are not legally qualified to answer this question. It will be
up to you to determine if you need to a form an LLC or not. We suggest that you consult an attorney. An attorney
will be able to look at all your circumstances and make a legal opinion based on
the law. We cannot.
Now, the second question. We are being asked to legally determine the
advantages of filing in a particular state. There are many factors that go into
which state you are choosing to do business in. First of all, what are the tax
laws in California and New York? Will one state be a better fit for the type of
business that these two people are starting? So many variables are involved;
most of them legal or financial. This question is for an attorney or CPA.
For your convenience, we do offer frequently asked questions that may help you.
We offer, LLC FAQ, Corporation FAQ,
Entity Comparison Table, and a
Glossary of Terms. Please take the time to
review each section and you may be able to make a better decision about the type
of entity you would like to form.
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I want to prepare my own incorporation documents, will you file them?
Yes, we will. Please visit our
home page and our list of services are on the left hand
side of the page. Please click on the service you desire. You may also visit our
services page to get started.
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What type of payments do your accept?
We accept the following credit cards: Visa, Master Card, American
Express, and Discover. We no longer accept wire transfers for orders under
$1000.00.
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What is your telephone number?
Our toll free phone number is (800) 498-2822. Please note that our toll free
number does not work outside the United States. For customers outside of the
United States, please call (916) 498-0800.
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What is your fax number?
Our fax number is (800) 498-3611. Please note
that our toll free fax number does not work outside the United States. For
customers outside of the United States, please fax (916) 498-0806.
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What is your e-mail address?
For general questions, please e-mail us at:
info@sundocumentfilings.com
For questions about an order you have already placed, please e-mail us at:
custserv@sundocumentfilings.com
To place an order, please e-mail us at:
order@sundocumentfilings.com
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Where are you located?
We are located in Sacramento, California. Our
office is located only 3 blocks south of the California Secretary of State's
office.
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What is your mailing address?
Sun Document Filings
1008 "S" Street, Suite C
Sacramento, CA 95814
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What are your business hours?
Monday through Friday from 9:00 am – 5:00 pm (Pacific Standard Time)
We are closed on the weekend and most Federal Holidays.
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